Returns & Exchanges
Our Approach
At Brocard, we are committed to delivering products that meet the highest standards of quality, craftsmanship, and attention to detail. Every item is carefully inspected before shipment to ensure it arrives in excellent condition.
To maintain product integrity and quality assurance, we currently do not offer returns or exchanges for change of mind, sizing preferences, color preferences, or other non-defective reasons.
We encourage customers to carefully review product descriptions, specifications, dimensions, and images before placing an order.
Damaged or Incorrect Items
If you receive an item that is damaged during transit or if you receive the wrong product, please contact our support team within 48 hours of delivery.
To help us resolve the issue promptly, please include:
- Your order number
- A description of the issue
- Clear photographs showing the product and packaging
Our team will review the information and work with you to determine the most appropriate resolution.
Product Information
We strive to present our products as accurately as possible through detailed descriptions and high-quality photography. However, slight variations in color, texture, or appearance may occur due to lighting conditions, screen settings, and the natural characteristics of certain materials.
These variations are considered normal and do not affect the quality or functionality of the product.
Order Changes & Cancellations
Orders are processed as quickly as possible. If you need to modify or cancel an order, please contact us immediately after placing it.
While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or shipment.
Contact Us
If you have any questions regarding your order or our policies, our team will be happy to assist you.
Email: info@brocard.ai
We believe in building long-term trust through transparency, quality, and exceptional customer service.